FAQ

We accept Visa, Master Card, Discover, American Express. All orders received before December 1st will have the official North Pole, AK postmark. Any order received after December 1st will have a Sealed by Santa Holiday Stamp.

All letters will receive free shipping.

The Nice List Certificate will incur a $1.95 shipping charge and mails separately from the letter. It will have the holiday seal and be mailed in a large envelope to ensure framing quality.

Santa Sealed Letters will cancel/refund your order if a notice is received prior to the letter being mailed. If a notice is received prior to the letter being mailed Santa Sealed Letters will refund 100% of your order.

If a cancellation notice is received after the letter has been mailed Santa Sealed Letters will not refund the order unless a mistake was made on our behalf. If Santa Sealed Letters makes a mistake on your letter we will refund 100% of your letter order upon receipt of a fax or emailed copy of the letter. Please email all cancellations to info@santasealedletters.com.

It depends on when you order, if you order on the 1st or before it has to be shipped all the way to the North Pole, be processed and then come back to the child. Depending on how busy they are at the North Pole, this could take 12-16 days. If you order the second or after, you should expect your item within 5-7 days depending on where you are located.

At this time we are only offering 1 child per a letter. If you do add a second child in the letter it will not read correctly.

Yes, each of our items going through different quality control procedures and do ship separately. You should receive the other item within days of the first item received.

 

All sibling letters do get shipped together. We do mail USPS and things can get separated in the mail. Normally, if one letter comes the other one should only be a day or two behind. We suggest, making sure that both letters arrive before letting your child get the mail.